Question:

Received call from partner saying that they are not receiving any 
acknowledgements (997). I've gone into option EDI 4 4 EDI Acknowledgement 
Review and I see that they have been generated and sent. So why is my partner 
not getting the acknowledgements?


Answer:

Go into EDI 3 2 EDI Partner Maintenance and go to the Send/Receive option for 
that partner. Make sure the file location for that partner is the correct one.

If it's not modify the file location and then using option EDI 4 4 EDI 
Acknowledgement Review modify the Acknowledge Sent flag to NO for all the 
acknowledgements you want to regenerate. Once all the Acknowledge flags have 
been set to NO use option EDI 4 5 Regenerate EDI Acknowledgements in order to 
generate these acknowledgements.  When you do your next data file transfer 
these acknowledgements will be sent out.

If the file location is correct go into the backup UNIX directory and for the 
dates specified in EDI 4 4 EDI Acknowledgement Review see if there any 
acknowledgements generated.

If there are acknowledgements for your partner in the backup directory ask your 
partner to verify on his end again and to tell you for which days he/she is 
missing acknowledgements.

If for these days you have acknowledgements generated for your partner, verify 
with your EDI Communication VAN, to see if they received and sent your EDI 
information for said date and partner.  Should your VAN tell you that they 
received your EDI data and sent it to your partner, communicate this 
information to your partner so that he/she can verify with their EDI 
communication VAN.

Should your VAN tell you that no information was received from you for that day 
and partner communicate with your EDI Software support people.